Return policy

RUF Guitars Return Policy

Our refund and returns policy lasts 14 days after the purchase, however we always look for the solutions that are satisfying for both parties. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. What’s worth mentioning – we cannot accept returns when the guitar was customized to the individual needs of the customer.

We’re always ready to help you if you have any issues with your instrument – feel free to reach out via e-mail: and give us a chance to resolve your issue. We’ll be happy to help in any way that’s possible. 

To notify us about the return please send us an email at:

We do not cover the cost of return shipment. If you need any help with arranging the shipment – let us know and we’ll help you order a shipment for a lowest price possible.